Turner Walters

Managed a high-value client portfolio valued at $2M (50% of total agency revenue), managing engagement sizes ranging from $3k to $1M+ with a 100% client retention rate and 150% YoY portfolio growth.

• Partnered with C-suite and executive leaders (including Vice Presidents of Strategic Growth and National Directors) to organically grow account value through consultative, non-pressure strategic alignment.
• Navigated complex client executive leadership transitions by proactively restructuring contract models into predictable, transparent billing frameworks, preserving key accounts and driving long-term retainer growth.
• Spearheaded agency-wide AI standardization, establishing Claude as the core internal AI tool while creating flexible policy frameworks for developer-specific tool choices.
• Led end-to-end inbound sales operations by qualifying incoming leads, conducting technical discovery sessions, partnering with engineering leads to estimate complex projects, and personally authoring comprehensive proposals and SOWs.
• Standardized sales workflows, forecasting models, and financial review cadences to optimize team efficiency and hit ambitious margin targets.

Managed tier-one client accounts and sales pipelines, translating complex technical architectures into actionable business solutions for healthcare, nonprofit, and SaaS clients.

• Orchestrated rapid burst-development resource scaling during high-stakes product relaunches (such as Grow Therapy), meeting tight client deadlines, building deep executive trust, and expanding retainer size significantly the following year.
• Managed tier-one inbound sales pipelines from initial lead response through deal closure, driving client discovery, collaborating on technical estimation, and writing tailored client proposals.
• Conducted executive client training sessions and ongoing strategic reviews, transforming standard delivery contracts into long-term retainer engagements.

Directly led a team of 10+ software engineers, aligning technical roadmaps with commercial deliverables and project budgets.

• Built individual growth trajectories and internal knowledge-sharing frameworks, increasing average developer tenure by 30%.
• Overhauled developer performance metrics to reward code quality, cross-functional collaboration, and on-time sprint execution.

Architected scalable web applications and REST APIs serving 50k+ daily active users with 99.9% uptime.

• Led engineering sprint cycles, doubling release cadence (2x) and reducing QA cycle time by 40% through rigorous code review standards.
• Automated CI/CD pipelines and testing suites, lifting test coverage to 85% and cutting deployment errors by 30%.
• Partnered closely with product and client leadership to convert business roadmaps into technical specifications.

Engineered large-scale custom websites and web applications utilizing PHP, MySQL, JavaScript, and HTML5/CSS.

• Partnered with executive leadership to scope technical feasibility, estimate development costs, and run client training workshops.
• Integrated SEO/SEM best practices and accessibility standards across client builds, maximizing search discoverability and regulatory compliance.
• Mentored junior developers and established the agency's internal accessibility education program.